* These examples show how to add Additional Terms to the SLA through a Cover Page for the Bonterms Cloud Terms (Version 1.0).
* You can delete, replace or add to provisions of the Service Level Agreement (SLA).
* These are examples only. Have legal counsel review before using.
Examples of how to modify terms of the Bonterms SLA through Additional Terms on a Cloud Terms Cover Page:
| SERVICE LEVEL AGREEMENT (SLA) | ||||||||||||||||||||||||||||
| Additional Terms | ||||||||||||||||||||||||||||
| The following additions to or modifications of the Bonterms Service Level Agreement (SLA) Attachment are agreed by the parties and control in the event of any conflicts: | ||||||||||||||||||||||||||||
| Revise elements of Section 7 (SLA Key Terms Chart): | ||||||||||||||||||||||||||||
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| Change Target Availability | Replace the definition of Target Availability in Section 7 (SLA Key Terms Chart) with the following: “Target Availability” is [99.5]% or higher and “Credit Tier 1” is 99.00% - [99.49]%. All other elements of the SLA Key Terms Chart remain the same. | |||||||||||||||||||||||||||
| Change Multiple Failures Threshold | Replace the definition of Multiple Failures in Section 7 (SLA Key Terms Chart) with the following: “Multiple Failures” means the Monthly Uptime Percentage is in Credit Tier [3] or below for [2] consecutive months or any [3] months in a rolling [12]-month period.” | |||||||||||||||||||||||||||
| Replace Entire Section 7 (SLA Key Terms Chart): | ||||||||||||||||||||||||||||
| SLA Key Terms Chart | Replace Section 7 (SLA Key Terms Chart) in its entirety with the following:
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